// knowledge_risk.score

The Knowledge Risk Score

How exposed are you if one person resigns?

Ten yes-or-no questions about where your company's knowledge actually lives. From the article Your Company's Most Valuable Asset Is Trapped in Someone's Head by Alec Stanners.

TEN HONEST QUESTIONS

1. If your best rep disappeared for a month, could your newest rep close a deal using only what's written down?

2. Is your pricing and objection handling documented somewhere a new hire could actually find it?

3. Could someone other than the founder run a full customer onboarding tomorrow?

4. When a key person answers the same question twice, does the answer get written down the first time?

5. Do new hires ramp from playbooks, rather than from shadowing whoever happens to be available?

6. If a customer escalation hit while your ops lead was on a plane, is the process written down?

7. Has anyone updated your training material in the last 90 days?

8. Have you captured what your three most irreplaceable people know, in writing?

9. Are your playbooks in a format both a human and an AI can use, plain files instead of tribal memory?

10. When something changes, pricing, process, product, is there one place that gets updated?

THE SCORE

Questions answeredall ten, honestly, counts

0 / 10

Gaps foundevery "no" is knowledge living in one head

Knowledge risk score0 is durable, 100 is one resignation from crisis

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VERDICT

Answer all ten to get your score.

Be honest. The quiz only works if the answers hurt a little.